Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, delivery address.
Purchase Information: Transaction details, order history.
Account Information: Login details, preferences, interests.
Payment Information: Payment method details (processed securely via third-party payment processors).
Technical Data: IP address, browser type, device information, usage data.
Marketing Preferences: Communication preferences and consent status.

2. How We Use Your Data

We use your personal data to:

Process and fulfil orders.
Manage your account and preferences.
Provide customer support and concierge services.
Send transactional communications (e.g., order confirmations).
Send marketing communications if you have opted in.
Improve our website and service offerings through analytics.
Comply with legal obligations.

3. Data Sharing

We only share your data when necessary:

Service Providers: For payment processing, delivery services, website hosting, and marketing tools.
Legal Compliance: When required by law, regulation, or to protect our rights.
Third-Party Analytics: To help us understand website usage (e.g., Google Analytics).

We do not sell or rent your personal data to third parties.

4. International Transfers

If your data is transferred outside the UK or EEA, we ensure it is protected with appropriate safeguards in line with data protection laws.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK GDPR and applicable laws, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request erasure of your data (“right to be forgotten”).
Object to processing or request restriction.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.

8. Cookies

Our website uses cookies to enhance user experience, analyze site traffic, and assist in marketing efforts. You can control cookie preferences via your browser settings. See our Cookie Policy for more information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us via our Contact us Page